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24 Monson Rd, Tunbridge Wells TN1 1ND, UK – 01892 517177
Friendly staff, great quality pens. Can't ask for more.
Helpfulness, ,,, ,Friendliness
90 Calverley Rd, Tunbridge Wells TN1 2UN, UK – 0345 567 4000
Great service, fast, efficient and competitively priced. Customer service was faultless; I ordered the wrong item but they sent a replacement out the following day and let me keep the the pens and pencils I had received which I then donated to a local school. Nice people to deal with!
Had a terrible experience with this company it took me a month to get the money back, but the owner returned me the money so the review is OK, here is my story. I have bought “Air Height Adjustable Desk / 1800mm / White Legs / White” for £607.18, they sent me the parts I have assembled the base when it came to assemble the table top I discovered that there are 24 holes around the perimeter, some with metal fittings some without and none of those have aligned with the table base. I contacted the customer service and said that the table top is not designed to be used with the base they have provided. They have replied that the table top is universal and that I should use the self-tapping screws provided with the table to create additional holes in order to fix the table top to the base. On top of that the table top was made from mdf and its very likely that If you assemble such table with self-tapping screws you want be able to disassemble when you decide to move it in the other place. I have decided that I want to return the table as this is not experience I expect when paying £607.18 for the desk even though they claim on their website that tables RPR is £1,194. By this time I thrown out the packaging and due to that I had the problem returning it without it. They claimed that since it has not packaging it couldn’t be sold as new, and there will be a problem collecting an item from me. After I filed the claim with PayPal they have sent me some bubble wrap and packaging material, and got it collected. I attached pictures of the table top just in case you are wonder how it looked like.
41-43 Calverley Rd, Tunbridge Wells TN1 2TT, UK – 01892 539168
Love the works, always clean, tidy and friendly staff